This policy covers self-serve monthly and yearly plans purchased through the RankMesh platform. It works alongside our Terms of Service. Enterprise plans are quote-based and governed by the terms in their signed order form.
Cancelling your subscription
You may cancel a monthly or yearly subscription at any time from your account settings, or by contacting us. Cancellation stops future billing but does not end your current paid period early — you keep access to your plan until the end of the billing cycle you already paid for, then the account moves to the Free tier.
Refunds
Monthly and yearly plan fees are billed in advance and are non-refundable for the period already in progress, except as described below or where required by law.
- Duplicate or failed-service charge: if you were charged twice for the same billing period, or charged but never granted access to the paid plan, contact us and we will refund the duplicate or unfulfilled charge in full.
- Within 7 days of a first-time purchase: if this is your first paid subscription with RankMesh and you request a refund within 7 days of the initial charge, we will refund it in full, no questions asked.
- Yearly plans: outside the 7-day window above, yearly plans are non-refundable for the remaining months of the term; you can still cancel to stop the following year's renewal.
How refunds are processed
Approved refunds are issued to the original payment method used at checkout (card, UPI, or netbanking, processed via Cashfree) within 7–10 business days of approval. We don't issue refunds by any method other than the original payment source.
Requesting a refund or cancellation
Email us at hello@rankmesh.ai or call +91 93510 14841 with your account email and order reference (shown in your payment confirmation). We'll confirm the outcome by email, usually within 2 business days.