This page explains how to delete your RankMesh account and the data we hold about you. It works alongside our Privacy Policy.
Ask us to delete your data
Email hello@rankmesh.ai with the subject “Data deletion request” from the email address on your RankMesh account. Tell us whether you want the whole account deleted, or only the data from one connected platform.
We confirm the request by email within 2 business days and complete the deletion within 30 days. We may ask you to confirm the request from your account email so nobody else can delete your data.
Remove RankMesh from Facebook, Instagram or Threads
You can remove RankMesh at any time in your Facebook settings:
- Open Facebook, go to Settings and privacy, then Settings.
- Open Business Integrations (or Apps and websites).
- Find RankMesh and click Remove.
When Meta tells us that you removed the app or asked for your data to be deleted, we delete the stored access tokens and account details for that platform. Posts and statistics already shown in your RankMesh workspace are deleted when you ask us by email.
WhatsApp messages
Reply STOP to RankMesh on WhatsApp to stop updates at any time. To delete your WhatsApp number and the messages we exchanged with you, email us as described above. We never use WhatsApp messages to train AI models.
What we delete
- Your account details, team access and settings.
- Access tokens and data from connected platforms (Meta, Google, LinkedIn, X and others).
- Projects, reports, drafts and messages linked to your account.
What we keep
We keep invoices and payment records for as long as tax and accounting law requires. Backups are overwritten on their normal schedule. Nothing we keep is used for any other purpose.